Store Policy

Discount

• 5% to 10% discount:
  Purchase 5 of the *same item and receive a 5% item discount. Purchase 10 of the *same item and receive a 10% item discount. *same item - same type and colour of one product 
• Student discount:
  We offer students an in house discount of 10% (per student and per purchase). Students must present their valid student card at point of sale, confirming their name and education institution.
• At the moment we will deduct the discount when we process the order in our store. The new invoice will be shipped with your order.
• Note: Stocktake or special discounts not in conjunction with any other discount offers

Payment methods

• Placing an order via Onlineshop:
  If you place an order on our website you will use our secure online shopping cart to make your purchase and pay with either Visa or MasterCard.
• Placing order via Telephone:
  If you want to place an order via telephone you need to provide us with your credit details for payment at the time of placing your order

Return/Refund

Faulty goods

  Whilst all care is taken when packaging goods, should anything in your package be damaged during transit  please advise us by calling or sending an email within 2 working days of receipt of goods to discuss the  situation.
  Australia: phone: (03) 9504 4476 or send a fax to (03) 9563 1200.
  International: phone: +61 39504 4476 or send a fax to +613 9563 1200.
  Email: info@torbandreiner.com
 If you have received a faulty or incorrect item, Torb & Reiner will gladly pay the packaging and postage costs  for a replacement.

 Unwanted goods

• Most merchandise can be returned within 14 days in unused, like-new, 100% saleable condition and in the original manufacturer's packaging (if it came in one).
• A copy of the packing slip or the customer receipt must accompany all returns.
• A refund will be issued in the original form of payment within 5-7 business days of receiving the returned item at our warehouse.
• We recommend using a carrier that will provide a tracking number for the shipment, as Torb & Reiner is not liable for the loss of products being returned
• All “change of mind” returns must be shipped and handled at the customer's own cost.

Workshop cancellation

• If  Torb & Reiner cancel a workshop full refund will be made or the refund may also be used for another Torb & Reiner workshop
• If client cancels a  workshop:
  -Workshop non-attendance: no refund, no transfer of workshop fee
  -Refund application less than 2 weeks before workshop: no refund
  -Refund application 2-4 weeks before workshop: 50% of workshop fee
  o if you find a replacement: full refund less $20 admin fee
  -Refund Application earlier than 4 weeks before workshop: full refund less $20 admin fee
  -In case you want to change the date of the workshop you have to inform us 2 weeks prior to the workshop. An administration fee of $20 will be charged.

  All refund applications must be requested in writing via
  - Email (info@torbandreiner.com) or
  - Post: Accounts Dept, Torb & Reiner, PO Box 3120, Murrumbeena, VIC 3163