Frequently Asked Questions
Q. Do you post stiffener, thinner, Design Master sprays?
A. Yes, we can post such flammable items anywhere within Australia. They cannot however, be shipped by air so they have to go standard post to most places in Australia.
Q. How much is one Australian Dollar (AU$ 1) in my currency?
A. As you probably are aware the value of currency changes all the time. Please use Google for daily rates. For example I would type AUD in USD if I was wanting to convet to US dollars, a table comes up where I can type in amounts right in the search engine. Easy! Of course you can do the same for most currencies. Please be aware that your bank may charge you a fee for converting currency also.
Q. Will it really cost $50 to ship my one piece of ribbon?
A. We have a few shipping options listed on our online store depending on where the order is being shipped. These are prices that cover delivery of a normal parcel (around up to 1kg) to be sent to your destination. However, no charge is made on your credit card until your order is packed and ready to go. We will always choose the lowest price we can (with tracking) for your order. If it is less than what is quoted in the checkout then we will only charge you the amount it cost us. If for some reason (very heavy items or large orders) it will be more we will always contact you first to make sure this is ok.
If you are ordering from overseas then please bear in mind that there is a minimum for parcels to your country. It is done by weight and the first increment is up to 500g, then 1kg and so on. So even though you may order one small thing it will still cost the same to ship as more items.
If you have any concerns about shipping or want to discuss different options please email or ring us and we will discuss it with you.
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